At Arafat, we strive to provide high-quality homeopathic remedies and services. However, we understand that there may be instances where you need to return a product or request a refund. This Returns & Refunds Policy outlines the procedures and conditions for returning items and obtaining refunds.
Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We accept returns within 14 days of the delivery date
Exclusions: Due to the nature of homeopathic remedies, we cannot accept returns on products that have been opened or used, unless they are defective or damaged upon receipt.
Refund Process:If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees.
Refunds for Defective Products: If you receive a defective or damaged product, please contact us immediately at info@Arafat.co.uk. We will provide instructions for returning the item and offer a replacement or refund, including any shipping costs.
Contact Us: Email us at info@Arafat.co.uk to request a return and provide your order number, the reason for the return, and any supporting evidence, such as photos of damaged items
Receive Return Instructions: We will send you detailed instructions on how to return the product. Please follow these instructions carefully to ensure your return is processed smoothly.
Return the Product: Ship the product back to us using a trackable shipping method. Ensure that the product is securely packaged to prevent damage during transit.
We do not offer exchanges for products. If you need a different product, please return the original item and place a new order.
For any questions or concerns regarding returns and refunds, please contact us at:
Arafat
25 The Paddocks Way, Adamstown, Lucan Co. Dublin K78 E785
Email: info@Arafat.co.uk
Phone: +44 7895 549870