We love hearing from our customers! Whether you have a question about an order, need help choosing your next signature scent, or just want to tell us how much you love your new fragrance, we’re here to help.
We aim to respond to all inquiries within 24 hours during business days.
1. Quickest Contact: WhatsApp & Phone
For immediate assistance regarding orders, shipping, or quick product questions, our team is available via WhatsApp and phone.
| Contact Method | Details | Availability |
|---|---|---|
| WhatsApp Support | +923000282987 | Monday – Friday, 9:00 AM – 5:00 PM (Your Local Time) |
| Phone Line | +923000282987 | Monday – Friday, 9:00 AM – 5:00 PM (Your Local Time) |
2. General Inquiries & Email Support
If your query is complex, requires attachments (like photos of damage), or is outside of business hours, please send us an email.
- For Order Support & Customer Service:
- Email: info@arafatscents.com
- Best for: Tracking information, returns/exchanges, reporting issues with delivery.
- For Product Advice & Sales:
- Email: info@arafatscents.com
- Best for: Scent recommendations, fragrance note questions, stock availability.
3. Physical & Mailing Address
If you need to send us a return, exchange, or any correspondence, please use our main mailing address:
Arafatscents HeadquartersCosmetics, Gull center firdos, Peshawar, 25000
4. Connect with Us on Social Media
Follow us to stay updated on new releases, special offers, and fragrance tips! You can also send us a direct message for quick questions.
- Tiktok [Click Here]
- Instagram: [@Arafatscents_Official]
- Facebook: [Arafat Scent]
- Youtube [Click here]
5. Frequently Asked Questions (Optional Section)
Before contacting us, you may find an immediate answer in our FAQ section regarding common questions about shipping times, payment methods, and return eligibility.